Food Safety Handbook

Unbeatable Customer Service: Lordwell Catering Equipment prioritises customer satisfaction above all else, providing exceptional, professional, and friendly service. This commitment to service excellence has won the hearts of many customers.

Fast Delivery: In the fast-paced catering industry, timely delivery is crucial. Lordwell Catering Equipment understands this and ensures quick, reliable delivery, helping businesses operate without any disruptions.

Extensive Product Range: The company offers a comprehensive range of catering equipment, making it a one-stop solution for all catering needs. This broad product portfolio simplifies shopping and provides customers with limitless options.

Revolutionising the Industry: Lordwell Catering Equipment is not just a supply business; it's a catalyst for change in the catering industry. By constantly innovating and improving, the company is setting new standards and shaping the future of catering.

Quality Assurance: Each product in Lordwell Catering Equipment's range is vetted for quality and durability, ensuring that customers invest in the best equipment. This emphasis on quality has built trust among customers and has them coming back for more.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.